This policy outlines the limitations of our service to ensure that all customers have realistic expectations before purchase. By subscribing to ZyroTV, you acknowledge and agree to the following terms regarding content, functionality, and required technical knowledge.
1. Electronic Program Guide (EPG) Availability
We strive to provide the most complete channel experience possible; however, the following limitations apply:
- EPG Coverage: The Electronic Program Guide (EPG) function, which provides TV listings and schedules, is actively supported on most major channels (e.g., US, UK, Canadian, and main European channels).
- Limitation: EPG functionality is not guaranteed on all 30,000+ channels. Many international, local, or specialized channels may lack complete or consistent EPG data.
- Service Core: Our service primarily delivers the live stream. EPG data is supplementary and its absence on specific minor channels is not grounds for a refund.
2. Subtitles, and Language Coverage
We offer extensive language support, but coverage is based on globally common languages:
- Supported Languages: We primarily offer robust subtitle language options in major, widely spoken languages, including but not limited to English, Spanish, French, German, and Arabic.
- Limitation: We do not guarantee subtitles for every available language worldwide. This includes specialized or regional dialects, such as specific Indian village dialects.
3. Player Compatibility and Required Technical Knowledge
ZyroTV is a content delivery service. We provide the streaming links (M3U URL and Xtream-Codes API) but do not sell or provide the media player application itself.
A. Recommended Players and Liability
- Player Recommendation: We may recommend third-party paid players (e.g., IBO Player Pro) because, in our experience, they often provide better stability, features, and user experience compared to free alternatives.
- No Endorsement: These recommendations are informational only. We are not affiliated with the player developers and do not receive payment for recommendations.
- Liability: Any issues arising from the purchase, functionality, or configuration of a third-party application (paid or free) are the sole responsibility of the customer and the player developer. Such issues do not qualify for a refund under our money-back guarantee.
B. Required User Knowledge
- Technical Support: While our 24/7 support will provide step-by-step guidance, a basic level of technical competency (e.g., installing an app, entering a URL/code) is required to use the service.
- Activation: The customer is solely responsible for downloading, installing, and learning how to activate their chosen IPTV player using the M3U link or Xtream-Codes credentials provided by ZyroTV.
- Free Alternatives: Customers who are unfamiliar with paid players can always utilize a variety of free IPTV player applications, though performance may vary.